This is a quarterly subscription box. They "claim" they don't take the money from your account until they ship, but that's a lie. I ordered both the Toonami Box and preordered the Robot Chicken Box. I not only received either one but they deducted the $117.98 ($58.99 per box) as soon as the order was placed, which was back in March.
I was looking forward to these boxes and now, 4 months later, it seems like I'll never get them. Not are customers locked out of the site, they aren't getting responses of any kind from customer service via email or their Facebook page. My orders are still marked as "Paid" and "Unfulfilled" and it looks like I'm screwed by yet another company. This one hit hard because Williams Street isn't some unknown thing. These guys are huge. The fact that they care so little about their fans and customers disheartens me in so many ways.